In this article, we will provide guidance on the steps you can take to resolve this situation and ensure that your withdrawals are processed successfully.
Steps to Resolve Withdrawal Errors
- Re-enter Receiving Account: A withdrawal error might be related to the receiving account you have registered. The first step is to verify if the details of your bank account are correct. If there is any incorrect information, re-enter the account to ensure data accuracy. You can follow the step-by-step guide on how to register a new bank account here.
- Complete Account Registration: Make sure that the registration of your receiving account is complete in Primefy. This includes providing all necessary information and relevant documents. An incomplete registration could result in withdrawal errors.
- Account Type: Check if the bank account you registered is a checking or savings account. Some payment systems might have restrictions on the type of account allowed for withdrawals. Primefy accepts only checking and savings accounts, not "payment" type accounts.
- Linked CPF or CNPJ: Ensure that the registered bank account is linked to the same CPF or CNPJ as the establishment registered in Primefy. Discrepancies between the CPF or CNPJ of the Primefy account and the bank account will hinder withdrawal processing.
⚡ Note: You need to have a bank account with the same CPF or CNPJ linked to your Primefy
account for secure withdrawals.
If difficulties persist, do not hesitate to contact our support team. We are committed to ensuring a smooth and efficient experience in all financial operations on Primefy.