The situation of an unapproved sale can raise questions and concerns. If you're facing this scenario, whether as a merchant or a consumer, it's important to understand the possible reasons behind the non-approval and the steps that can be taken to resolve the situation. We will address scenarios for both cases.
As a Merchant: Verifying Sale Details
If you're the merchant and a sale wasn't approved, it's crucial to review the transaction details to identify possible reasons. Some potential scenarios include:
- Lack of Credit Limit: Verify if the customer has available credit limit for the purchase, especially in installment transactions.
- Issuer Bank Block: Sometimes, issuing banks might block transactions for security reasons. In this case, we suggest the customer contacts the bank to check the reason for the refusal.
- Incorrect Data: Ensure that the data provided by the customer, such as card number, expiration date, and security code, are correct.
- Connection Issues: In some cases, connection problems might interfere with the approval of the transaction. Make sure all systems are functioning properly.
You can access our article in the Help Center to see the step-by-step guide on how to access the details of a sale/transaction in the Primefy control panel.
As a Consumer: Checking Checkout
If you're the consumer and your purchase wasn't approved, it's important to check the reason provided during checkout. Generally, the checkout page will display relevant information about the reason for the refusal or cancellation. Some common scenarios include:
Exceeded Credit Limit: If the payment isn't approved due to an exceeded credit limit, it's advisable to contact the issuing bank for more information.
Incorrect Data: Ensure that the card details and other provided information are correct. Any discrepancies might lead to payment refusal.
Security Issues: Issuing banks might block suspicious transactions for security reasons. If you believe the transaction is legitimate, contact the bank to release the transaction.
In case of persistent doubts or recurring issues, our support team is available to help clarify the situation and find appropriate solutions. We are committed to providing a smooth and efficient payment experience for all our users.