The deadline to appeal an open dispute is a maximum of 7 calendar days.
Upon receiving a notification about a dispute opened by an end customer, the merchant has a maximum of 7 calendar days from the date of the dispute to present their defense. It is essential for the merchant to be aware of this deadline and take swift action to respond to the dispute if they wish to have a chance of reversing the request.
What happens after the 8th day of the dispute being opened?
If the merchant does not present their defense within 7 calendar days from the opening of the dispute, they will not be able to submit a defense afterward. On the 8th day after the dispute's opening, regardless of whether the documents have been submitted, the transaction will have its status changed to "chargeback" in the Primefy dashboard.
Monitoring the transaction after 120 days
It is possible to monitor the transaction for up to 120 days. If the bank or financial institution's analysis of the documents determines that the transaction has been finalized as a "chargeback," the status will remain unchanged in the Primefy dashboard. However, if the analysis concludes that the transaction should not be treated as a "chargeback," it will return to the "success" status, and the amount will be returned to the merchant.
🔔 IMPORTANT! The dispute evaluation is not conducted by Primefy, and Primefy does not have
any connection or decision-making power over the final decision.