⚠️ If you want to know how to process a refund, please refer to our article on refunds in the 
Primefy Help Center.

Reversing financial transactions and refunding amounts to your customers may be necessary in various situations. Below are the deadlines for requesting a refund and the settlement of refunded amounts.

Refund Deadlines:

↪ Regarding refunds to the buyer's credit card statement

The credit for the refunded amount to the buyer's credit card statement depends on the statement closing date of the card used for the purchase and will be processed exclusively by the card issuer bank, which is responsible for the statement. For additional clarification, the buyer should directly contact the card issuer bank.

↪ Information for Merchants (Direct Primefy Clients)

If you are a direct client of Primefy, you can request refunds following the step-by-step process available in this article in the Primefy Help Center within 180 (one hundred and eighty) calendar days after the date of the sale.

💡 Important Note: After the period of 180 (one hundred and eighty) days, if you need to 
process a refund, please contact our support team. Each request will be reviewed separately, 
considering various internal and external factors under Primefy's responsibility, and it may 
be accepted or denied.